We stand behind what we sell. If your order arrives damaged, defective, or isn't what you ordered, we'll make it right.
Damaged, Defective, or Incorrect Items
Contact us within 30 days of delivery with your order number and a photo or short video showing the issue. Once verified, we'll issue a full refund or send a free replacement — no need to send anything back. Let us know which you'd prefer and we'll confirm what's available.
Orders That Don't Arrive
If tracking shows no movement for an extended period, or the carrier confirms the package is lost, contact us and we'll refund or replace the order.
Orders Arriving in Separate Packages
Orders with multiple items may ship separately and arrive on different days, each with its own tracking. If an item is still missing after all tracking shows delivered, get in touch and we'll sort it out.
All Other Returns
Because Onlykart ships directly from US-based suppliers rather than a warehouse we operate, we're currently unable to accept physical returns for items that arrive correctly and undamaged. If you have questions about an item before ordering, our support team is happy to help first.
Order Cancellations
Orders can be cancelled within 24 hours of purchase. After that, the order has entered fulfillment and can no longer be cancelled or redirected — including changes to the delivery address, so please double-check it at checkout.
Refund Processing
Approved refunds are issued to your original payment method within 7 business days of approval. Processing times may vary depending on your bank or card provider.
Contact Us
Onlykart LLC
1021 E Lincolnway, Unit 1596, Cheyenne, WY 82001
onlykartyouneed@gmail.com
WhatsApp: +1 (307) 396-4351
Support hours: Monday–Friday, 9 AM–1 PM EST
Last updated: August 2026